Verify Your 88dh Account
Verification is how we make sure your account and your wallet belong to the same person — it protects your balance from unauthorised access. We need a government-issued photo ID and a brief check that your wallet number matches your account details. Submit documents through the verification section in your account settings; the review runs on our end and we notify you
by the contact method you registered with. Completing this step removes withdrawal holds and keeps your account in good standing. If anything is unclear during the process, our account support team can walk you through it.
- Go to account settings — Find the verification section inside your account profile. The page lists exactly which documents are needed and what format we accept.
- Upload your ID — A national ID card, passport or driving licence — whichever is government-issued and shows your name and photo clearly.
- Confirm your wallet details — Check that your bKash, Nagad or Rocket number on file matches the account you actually use. Mismatches are the most common cause of a payout hold.
- Await our review — Our team reviews the submission and updates your account status. We send a notification once verification is complete or if we need anything else.