Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use an 88dh account — covering deposits via bKash, Nagad, and Rocket, withdrawal requests, account eligibility, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesWithdrawal verification requiredJurisdiction-dependent accessContact support for disputes
88dh Terms and Conditions That Actually Make Sense
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can walk you through it. Reach out through live chat directly in the 88dh mobile interface, by email, or via the in-app ticket form — whichever fits your situation.

Live Chat Open the chat window inside your 88dh account on mobile or browser. A support agent will respond and can address terms-related questions directly on your account.
Email Support Send a detailed message to our support address if your query involves account evidence, withdrawal disputes, or a formal terms complaint that needs a written record.
In-App Ticket Use the ticket form under Account Help in your 88dh app or mobile browser to log a terms dispute. You will receive a reference number for follow-up.
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. They describe what we expect from you and what you can expect from us — on account security, data handling, wallet transactions, and dispute resolution. We aim to apply them consistently and explain decisions when asked.

Account Security

Your 88dh account is protected by OTP verification at login. Never share your PIN or OTP with anyone, including anyone claiming to represent our support team.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction tied to your account is logged. If a payment dispute arises, we cross-reference your wallet reference number against our own records.

Data Retention

We retain your account and transaction data for as long as your account remains active and for a period after closure, in line with standard record-keeping practice for online account services.

Requesting Changes or Closure

To request a correction to your account details or to close your account, contact support via live chat or email. We will confirm the action taken within a reasonable timeframe.

Common Questions About 88dh Terms

These are the terms questions we get asked most often. If your question is not here, reach out through live chat or the in-app ticket form.

Access to 88dh and the applicability of these terms depends on your local law and eligible region. We do not confirm that access is lawful in every location.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad, or Rocket account violates these terms and may result in account suspension.

If you continue using your account after an update, you have accepted the new terms. If you disagree, stop using the account and contact support to discuss closure or concerns.

Submit a ticket through the in-app help form with your wallet reference number. Our team will review the transaction records and respond with a written explanation of the decision.

Each account belongs to one person only. Transferring, lending, or selling account access is strictly against these terms and will result in permanent closure of all involved accounts.

We retain your data for a period after account closure, consistent with standard online account record-keeping practice. Contact support if you want details specific to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.