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What You Need to Know Before You Play

Using 88dh means accepting the terms set out here — covering account eligibility, payment conditions via bKash, Nagad and Rocket, and how your data is handled.

Eligibility by local lawbKash, Nagad, Rocket coveredAccount terms applyBangladesh region contextData handling outlined
88dh What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Account Integrity at 88dh

Our legal framework covers more than eligibility — it sets out how we store your data, protect your account and handle requests to amend or delete your information. Each point below reflects the actual practice we follow, not a generic statement.

Data Retention Account data and transaction records — including bKash, Nagad and Rocket payment history — are retained for the period required by our internal compliance policy. You may request a summary at any time.
Cookie Use We use cookies to maintain your session across mobile and desktop. No personal payment data from your bKash or Nagad wallet is stored in cookies — session tokens only.
Account Security Login to your 88dh account uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
Requesting Changes To update registered details or request data deletion, submit a written request through the Account Help Centre. Identity confirmation is required before any change is processed.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about account eligibility, payment disputes involving bKash, Nagad or Rocket, or how our terms apply to your situation, our support team is the right starting point. Raise your query through any of the channels below and we will respond with the specific clause or process that applies to your case.

Team online

Live Chat

Use the chat widget on any page to raise a legal or account eligibility query directly. Our team will point you to the relevant term or escalate if needed.

Email Support

Send detailed legal or account questions to our support address. Include your account reference and the payment method involved — bKash, Nagad or Rocket — for faster handling.

Account Help Centre

Log in and visit the Help section to submit a formal account or terms query. Responses are tracked against your account and kept on record for dispute purposes.

Common Legal Questions Answered

These are the questions we hear most from people reading through our terms. Each answer reflects how our policies actually work — not a generic legal disclaimer.

Access depends entirely on your local law and eligible region. We do not confirm legality for any individual user — check the regulations that apply where you are before opening an account.

Funds already credited to your account wallet at the time of suspension are handled per our dispute process. Contact support with your transaction reference and we will review the case.

Yes. Submit a data access request through the Account Help Centre after logging in. We will compile your account and transaction data and respond within a reasonable period.

Raise the dispute via live chat or email, including the transaction reference and the Rocket number you withdrew to. Our payments team will trace the transfer and confirm the status.

We may update terms at any time. Continued use of your account after an update means you accept the revised conditions. We recommend checking this page periodically.

Verification requires a valid national ID or passport and confirmation of the mobile wallet — bKash, Nagad or Rocket — linked to your account. Incomplete verification delays withdrawals.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.